Preguntas frecuentes

We accept payments using Google Pay, Apple Pay, PayPal, Visa, and Mastercard.

At checkout, you’ll see all available payment options based on your location.

If you’re having trouble completing your order due to a card issue or unsupported payment method, please contact our team - we’ll do our best to help.

To cancel your order, please contact our support team by email as soon as possible. If the order hasn’t shipped yet, we’ll cancel and refund it within 1–3 business days.

If your order has already been dispatched, we’ll still process a refund, but shipping costs will be deducted.

If you need to make changes to your order, reach out to us by email or chat as soon as possible. As long as your order hasn’t shipped yet, we’ll do our best to update it.

We’ll let you know if there are any price differences or adjustments involved.

Yes, we do offer special pricing for larger orders. If you’re planning to order multiple pairs, contact us before placing the order, and we’ll be happy to help.

We accept payments using Google Pay, Apple Pay, PayPal, Visa, and Mastercard.

At checkout, you’ll see all available payment options based on your location.

If you’re having trouble completing your order due to a card issue or unsupported payment method, please contact our team - we’ll do our best to help.

We ship all orders from Israel, where each pair of ZuZu sandals is carefully assembled and checked before it goes out.

Our products and parts are made in both Israel and Vietnam, depending on the model.

Shipping:

Enjoy free shipping on orders over $70.
Estimated delivery time: 5 to 15 business days.

Shipping costs vary by destination and order value. The exact shipping rate will be calculated at checkout.

Please note: Some countries may charge additional customs, duties, or import taxes. These fees are the buyer’s responsibility and are not included in our shipping prices.

Read our Shipping Policy

Exchanges & Returns:

We recommend using our size guide to get the perfect fit and avoid the hassle of exchanges.

If you need to exchange or return your sandals, we’re happy to help within 60 days of delivery.

To qualify:

• Sandals must be unused, in resellable condition, and in original packaging
• Try them on indoors only
• Customers cover return shipping costs
  

Exchanges Page

Returns Page

Yes, we do - and shipping’s on us for orders over $70.

Estimated delivery time: 5 to 15 business days.

Shipping costs vary by destination and order value. The exact shipping rate will be calculated at checkout.

Heads up: Some countries may charge customs or import taxes. Those are up to you and not included in our shipping costs.

Check out our Shipping Policy for more info.

It depends on your country. Some places charge customs, VAT, or other import fees when your package arrives.

We don’t cover those, so it’s good to check your local rules just to be sure.

"Barefoot" style footwear has one goal - to allow your feet to function and move as freely and naturally as possible. ZuZu sandals are designed just for that. With a wide toe box letting your toes spread as they should, a thin, zero-drop, and super flexible sole that lets your feet spread, ZuZu sandals meet all criteria while allowing your feet to move naturally, as they should!

It’s all about natural movement. ZuZu sandals don’t interfere with how your feet work. They support it. The wide toe box gives your toes space, the sole is flat and flexible, and there’s no extra padding getting in the way. They’re barefoot-style in the truest sense.

Yes - we stand behind what we make.

Tire sole warranty: We’ll replace your soles if they wear down from regular use within 10,000 km.

General warranty: Covers things like stitching, gluing, and hardware for 12 months from your order date.

Need more info? Here’s our full warranty policy.

Most of our models are 100% vegan. On each product's page, you will find detailed information about the materials used.

Most people find their usual size works well, but we recommend checking our size guide just to be sure. You can even print a sizing page to double-check at home. It only takes a minute and helps avoid any back-and-forth later.

It might take a few hours to get used to, especially if it's your first time with a toe strap. But once your feet settle in, it feels incredibly natural, and most people don’t want to go back. The toe loop gently keeps your foot in place without restricting your toes.

We’ve got short video tutorials to walk you through it step by step. You’ll get the hang of it quickly, and it only takes a minute or two. Watch our video tutorials here. Still confused? Send us a message – we’re happy to help.

• Don’t leave them baking in the sun or near heaters – it can dry out the materials.
• Wash them with soap, water, and a brush now and then.
• If they start to smell, try baking soda on the footbed overnight and rinse in the morning.

Keeping them clean helps them last longer and keeps odors away.

Definitely - if you’ve got the performance straps on. People use them for running, hiking, and even long-distance races.

If you’re wearing leather straps, we recommend switching to performance ones before hitting the trail - they’re just better suited for that kind of action.

• Performance straps: Tough, flexible, and made to handle movement – perfect for hikes, runs, or anything outdoorsy.
• Leather straps: Softer and stretchier, great for daily wear or when you're taking your sandals on and off more often. Many people like having both, so they can switch depending on the day.

Yes! They're water-friendly and dry quickly. Perfect for the beach, river walks, or just running through sprinklers.